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IvarAutomation

Solutions

Built for how you already answer customers.

We build automation that fits into your systems and the way you work.

First we understand how your business works. Then we build what makes the biggest difference.

  • You see every step

    The solution is delivered in parts that you see and approve before the next is built.

  • You own the solution

    Configuration, rules and data are yours, and everything can be exported.

  • We stay after delivery

    Monitoring, updates and adjustments as your business changes.

What we build

The right tool for each part of the work – often in combination.

Workflows

Workflows that follow your rules

Where a rule is enough we use a rule – the same input gives the same result, every time.

  1. 01

    Predictable

    The same input always gives the same output – no surprises.

  2. 02

    Traceable

    Every step is logged, so you can see what happened and why.

Example: quote documents pulled from your CRM, assembled from your templates and put forward for review.

Example

  1. Customer details fetched from the CRM
  2. Quote assembled from your template
  3. Prices checked against the price list
  4. You review and send

Logged: 3 of 4 steps done · waiting for review

AI

AI where judgement is needed

Emails and documents rarely follow a template, so here AI reads the material and suggests the next step.

  1. 01

    Makes sense of the unstructured

    Understands what an email or document is about, even when it is phrased in a new way.

  2. 02

    You have the final say

    When it matters, the workflow pauses and waits for your approval.

Example: incoming emails are sorted, and routine questions get a draft reply in your own words.

Example

From: anna@example.com

Delivery of order 4471?

Hi! We ordered last week but haven't had a delivery notice. When can we expect the delivery?

Delivery questionRoutineOrder 4471

Draft reply

Hi Anna! Order 4471 ships on Thursday and should arrive on Friday. The tracking link follows in a separate email.

Connections

Connected to what you already have

The solution connects to the tools you already use, so information is only entered once.

  1. 01

    No system changes

    Accounting, CRM, email and your own databases are connected where they are.

  2. 02

    Even without an API

    If a system has no API, we can usually find another way in, for example through file import.

Example: a new customer registered once and then present in both the CRM and the accounts.

Example

New customer

Entered once
Company
Example Ltd
Contact
Anna Berg
Email
anna@example.com

CRM

Customer created

Accounts

Added to the customer ledger

Assistants

An assistant that knows your business

It answers from your own documents and routines – for customers on the web or for staff.

  1. 01

    Answers from your sources

    Answers are based on what your material says, not on guesses.

  2. 02

    Says so when it doesn't know

    If the answer is missing, it passes the question on instead of making something up.

Example: the chat on this site is built the same way. Ask it a question and see how it works.

Example

What is the notice period in our standard agreement?

According to section 7 of the standard agreement, the notice period is three months.

Does the same apply to the framework agreements?

That isn't stated in the documents I have access to. I'll pass the question on to your contracts manager.

Next step

Which part of the week would you most like to be rid of?

Tell us what a normal week looks like, and together we'll see what fits you.

Free of charge · No obligation